Problems and Solutions
For an optimal performance, avoid covering Trackting SMART with large or heavy metal objects (padlocks, chains) and make sure that it is fixed with its smoo...
Thu, 18 May, 2023 at 12:24 PM
Trackting SMART contains an integrated rechargeable lithium battery. To charge it, simply connect the device to a smartphone charger using the provided USB ...
Thu, 18 May, 2023 at 12:28 PM
The best way to avoid removing the device from your vehicle or resorting to extensions is to use a normal USB power bank. To obtain a full recharge, use a ...
Thu, 18 May, 2023 at 12:37 PM
NO, mainly because the device would be easily intercepted by thieves who first look for then neutralize devices that are connected to the battery. NOT ONLY...
Tue, 25 Feb, 2020 at 5:35 PM
Trackting SMART is a burglar alarm and not a tracker. It is designed to send its position in certain events only (parking, alarm activation and tracking). ...
Thu, 18 May, 2023 at 12:48 PM
For optimal performance, we recommend to keep the Tracker updated to the latest available firmware version. Check which model of Trackting SMART you have, ...
Fri, 13 Dec, 2024 at 3:56 PM
It has been over 5 minutes since you parked your vehicle and your new parking position does not appear on the App "Trackting" that continues to sh...
Thu, 18 May, 2023 at 3:28 PM
A false alarm is technically impossible in the sense that the device reacts only to motion/vibration. If the digital accelerometer sensor registers motion ...
Tue, 25 Feb, 2020 at 5:33 PM
In "Parking" mode, the device will use as little battery power as possible and turn the GPS off as soon as it can send a position that is valid bu...
Tue, 25 Feb, 2020 at 5:31 PM
This happens when the tracker is unable to get a correct GPS position, in a garage for example. Do not worry. Your vehicle is still protected in case of th...
Thu, 18 May, 2023 at 3:31 PM