Problems and Solutions

The Alarm Went Off While Driving
If the alarm mode is activated while driving, then the Tag does not connect to the Tracker. When the Tracker detects motion but does not find the Tag, it re...
Tue, 25 Feb, 2020 at 5:30 PM
Why Has The Battery Died in Less than Six Months?
The battery will last 6 months in standby mode. Standard use with daily home-work trips and up to 2 parking notifications per day is consistent with a batte...
Wed, 26 Oct, 2022 at 11:38 AM
I Don't Get Notifications on my Phone
If you do not receive push notifications (e.g. when parking), you can simply try to uninstall and reinstall the "Trackting" app. SPECIAL CASES 1...
Thu, 18 May, 2023 at 3:34 PM
Tracker Does Not Charge
It may happen with some chargers (Samsung for example); to avoid damaging the battery, the Tracker needs a very low current otherwise it will not charge. S...
Tue, 25 Feb, 2020 at 5:27 PM
I Cannot Turn the Alarm Off
To deactivate the alarm you must keep the Tag near the Tracker for at least 15 seconds while the Tracker is moving and proceed in one of the following ways:...
Tue, 25 Feb, 2020 at 5:27 PM
Can I use it on my vintage motorcycle?
Yes, as long as the Tracker is not installed in a closed all-metal compartment: operation may be affected by not correctly locking the GPS signal.
Thu, 18 May, 2023 at 3:36 PM
Why do I always see the entry Associa Tag in the app? (V2)
In the app on the settings of the V2 device (with round Tag) you will always see the button Associate Tag, which is used to pair any new Tag purchased separ...
Tue, 6 Jun, 2023 at 9:44 AM