For optimal performance, we recommend to keep the Tracker updated to the latest available firmware version.
Check which model of Trackting SMART you have, and click on the link below the photo and read the few steps for the firmware update.
Trackting SMART v1 : https://trackting.com/en/smartalarm-gps-tracker/customer-support/smart-alarm-1-how-to-update-the-tracker-firmware/
Trackting SMART v2 : https://www.trackting.com/smartalarm/en/smart-alarm-v2-how-to-update-the-tracker-firmware/