Problems and Solutions
If you have purchased from our online store, you will receive a confirmation email after payment and a tracking number to track your shipment. If you ha...
Wed, 22 Mar, 2023 at 5:39 PM
You can decide not to renew the service: the device will simply not work until you decide to reactivate the service. Please note: if the service is not ren...
Fri, 3 Mar, 2023 at 12:52 PM
The service is simply purchased within the Trackting App by paying with a credit card.
Fri, 3 Mar, 2023 at 2:42 PM
To deactivate the alarm status of your Tracker BIKE, you need to be close to the device with your smartphone and that it has Bluetooth enabled. In fact, th...
Thu, 23 Mar, 2023 at 5:43 PM
If you do not receive push notifications (e.g. when parking) you can normally just uninstall and reinstall the Trackting App. If uninstalling and r...
Thu, 23 Mar, 2023 at 4:54 PM
A false alarm is not possible, in the sense that the device only reacts to a movement/vibration. So if, when the vehicle is parked, BIKE alerts you that t...
Fri, 24 Mar, 2023 at 5:27 PM
If you park in an underground garage or cellar or with a particularly heavy ceiling, GPS coverage (satellites) may not be available, so you will not be able...
Fri, 3 Mar, 2023 at 2:49 PM
If the alarm goes off while you are on the bike, make sure the anti-theft function has been deactivated. Check that Bluetooth is active on your smartphone, ...
Mon, 20 Mar, 2023 at 4:52 PM
In 'Alarm Activation' mode, the position on the app's map is camipned via the smartphone's GPS module. So especially in indoor conditions o...
Mon, 20 Mar, 2023 at 4:46 PM