If you do not receive push notifications (e.g. when parking) you can normally just
uninstall and reinstall the Trackting App.
If uninstalling and reinstalling the App still does not solve the problem, you have to proceed with the more advanced method
which includes cleaning the memory.
Follow these steps :
1. Open the Trackting - Smart Alarm app
2. Log out (in the Account section, last item at the bottom)
3. Open the Settings menu on your phone. In the Applications section, select the Trackting app
4. Click on 'Storage Memory' and then click on 'Empty Cache'.
5. Now click on "Clear Data"
6. Uninstall the app from your smartphone
7. Switch the phone off and on again (Reboot)
8. Reinstall the App and log in
Now you can try the test notification: in the vehicle section click on the gear icon.
On the page that opens you will find the item "TEST NOTIFICATION PUSH", click on Send Notification.
Within a few seconds you should receive the notification on your smartphone.
You should now receive notifications correctly.
SPECIAL CASES
1. In some phones, including Huawei and Asus, manufacturers have included an operating system setting that blocks
notifications for advanced power saving.
To solve this problem, simply go to the Settings/Battery menu and exclude the Trackting application
application from this optimisation. These problems are known and there are solutions online,
just google "Huawei P20 lite notifications problem" for example.
2. Some third-party software on Android, e.g. antivirus and notification management software,
may cause problems with notifications. We recommend removing this type of software to solve
the problem.