Problems and Solutions
• How to install BIKE T7 for bottle cage of bicycles and e-bikes • How to install BIKE T9 inside the steerer tube of your mountain bike and e-MTB
Fri, 19 May, 2023 at 11:30 AM
Check that you have set your mobile number correctly in the 'account' section of the app. If the number is entered correctly and you have received ...
Wed, 1 Mar, 2023 at 11:46 AM
On the App, the location is only visible when you have activated protection (closed lock). Tracking, on the other hand, is only provided in the event o...
Wed, 22 Mar, 2023 at 3:47 PM
Check that the device LED lights up, flashing red during charging, steady green when charging is complete. If the LED does not light up, check that the mag...
Mon, 8 May, 2023 at 5:39 PM
To engage the Active Protection function, you must be close to the device (within max. 2 metres) and check that Bluetooth is active on your smartphone.
Wed, 1 Mar, 2023 at 11:50 AM
The battery lasts more than six months if no theft attempt occurs. Each theft attempt, in fact, consumes a percentage of the battery, as the device has to c...
Wed, 22 Mar, 2023 at 5:24 PM
A confirmation e-mail is automatically sent to your address once you have registered. Simply click on the link and enter your chosen password to validate yo...
Wed, 22 Mar, 2023 at 3:42 PM
Updating your Trackting BIKE is very easy: - open the app - click the wheel to the right of your vehicle - scroll down to Installed Firmware - if an...
Fri, 24 Mar, 2023 at 5:07 PM
Trackting BIKE is activated directly from the App via a Bluetooth connection, so to activate/deactivate it you need to be in the bike's prissimum.
Fri, 3 Mar, 2023 at 12:41 PM
There is no need to disassemble the device because Trackting BIKE is equipped with a magnetic connector, protected by a rubber grommet, which can be accesse...
Fri, 3 Mar, 2023 at 12:44 PM